AI Inbox
See every chat your AI handled,
and step in when it matters.
AI Inbox is where you check the work. Read each conversation, see which actions the AI took, reply as yourself, and watch the results: leads collected, links clicked and chats handed to you.
Last updated October 5, 2026
- 7 / 30 / 90 days
- Date ranges
- All · Needs you · Leads
- Inbox filters
- Any chat, any time
- Takeover
- Hot · Warm · Cold
- Lead interest
Every conversation, with what the AI actually did
Open any conversation to read the full thread. Between the messages you see small action markers, so you can tell the AI sent a product card, shared a link button, saved a lead, reacted to a message, scheduled a follow-up or started one of your flows.
- Filter by All, Needs you (the AI handed it over) or Leads.
- Each conversation shows an estimated lead interest of hot, warm or cold. It is an estimate based on the chat, labelled as one.
- Contact details the customer shared, such as phone or email, appear at the top of the thread.
- On a phone, the list and the chat are separate screens with a back button.
Take over, then hand back
Choose Take over to pause the AI for one customer and reply yourself. Your reply is sent from your account, and the AI stays quiet for that person while you chat. When you are done, choose Resume AI to hand the conversation back.
Handoffs also happen automatically when a customer uses one of your handoff keywords. Those chats appear under Needs you.
Results you can check
The summary at the top counts what happened in the date range you pick.
Conversations and AI replies
How many chats the AI took part in and how many replies it sent.
Leads collected
People who shared contact details. They also appear on your Leads page.
Handed to you
Chats that needed a person, so you can see how much the AI handles alone.
Links and products sent, and clicks
Links the AI sent, how many were tapped, and the share of conversations handled by AI. Instagram does not report purchases, so clicks are the closest sales signal.
Reviews
What customers say on Trustpilot
78% 5-star · 22% 4-star · as of October 5, 2026
Indi website with a friendly UI and competitive prices. You can try their free version before commiting. The payment process is trustworthy (already finished one month subscription and upgraded to a yearly one)
Marion Getto · DE · Oct 3, 2026
I have been using for a few days now. Very smooth experience and very affordable plans. Same features are 30 times in other companies. Keep up the good work!! 👍
Ravinder Rawat · IN · Sep 23, 2026
It’s been pretty good I’ve been using it since two months. And they are very responsive when I reach out to them!
Hrithika · IN · Sep 20, 2026
Reviews are quoted as written by the reviewers. Read all on Trustpilot
FAQ
Frequently asked questions
Can I reply to a customer myself from AI Inbox?
Yes. Choose Take over, type your reply and send it. The AI pauses for that customer until you resume it.
How do I know why the AI paused?
Paused chats are marked Needs you. If the AI paused because a message looked off-topic or abusive, the thread says so, so you can review it and resume if needed.
Is the hot, warm or cold label accurate?
It is an estimate of buying interest drawn from the conversation, and it is labelled as estimated. Use it to prioritise, not as a guarantee.
Does AI Inbox show purchases?
No. Instagram does not report purchases to ReplyKaro. AI Inbox shows link and product clicks, which is the closest signal available.
Do I need AI credits to use AI Inbox?
No. Reading conversations and results is free. Credits are used when the AI generates replies or drafts.
Know what your AI is saying
Turn on AI replies and review every conversation in AI Inbox, with a one-tap takeover whenever you want it.